Thats why I needed the prep. It was a good way to get some perspective on how my experiences related to the questions they might ask. I had never interviewed for a job before. Went straight from high school jobs to the military to here. “Tell me about a time you provided great customer service” before prep would have found me fumbling some garbage. Prep helped me look at my career in a different light, so I came across as myself instead of a deer caught in the headlights. I think if you’ve interviewed for a job before with an HR panel, and can get some practice in a mock interview setting with a friend, you’ll be confident enough to relax and be yourself. That’s mainly what they’re looking for. I’d avoid anyone telling you to have canned answers or a formula for how to ace an LOI. I think my inexperience in an HR environment was a unique situation and the prep really helped.