Originally Posted by FahQ2

Had a holiday meltdown a year ago, ended up timing out in LAX and got tired of waiting for hours so booked both of us at the Marriott through my person app linked to my branded credit card (expensed it later).

At check in: I’ll take the welcome gift points and breakfast for each room. “I’m sorry we can’t do that for crew…” No see, I booked these rooms personally and paying with my own card. “We have strict instructions not to give points to airline crew for any reason”. This is a Halloween costume, let me speak to the manager.

Manager gives some verbal judo about owner and corporate policies and blamed Putin and covid etc. Bottom line, we are an annoyance to most hotels that are merely tolerated.