I decided to try Breeze for a flight back in October. About two weeks before departure I had an email that the airline had moved my departure date back an entire 24hrs, which ruined the whole point of the trip. I quickly discovered that Breeze had no phone options for customer service - just text or an instant messaging options. It was awful trying to deal with it. I won’t ever fly Breeze (and now F9 too) knowing this is in place and gives me serious pause about what management may be up to from a pilot perspective.