Whenever you go to a fast food joint or Starbucks or anywhere where customer service happens regularly, do you care who's fault it is if your order is messed up? The cashier input the order wrong or the coffee preparer/cook made the wrong thing or the server brought you the wrong drink/plate, do you really care who's at fault. To you, the restaurant let you down. Likewise w/ us.

Frontier is a sh!tty airline. Regardless of the actual company any of the employees work for, they all have shirts and/or badges that say "Frontier" on and work Frontier trips. From the ground crew to the gate agents to the aircrew. Hell, I bet there are some people who think the wheelchair people are also F9 employees.

No matter how good your decision making may be or smooth your landing is, if a majority of the customer service aspects leading up to and after the flight are marginal, you're probably gonna be viewed that way as well.

I do all I can mentally to not let this place consume me. I do my job, smile, say thank you and enjoy my days off.