Originally Posted by
RJSAviator76
Have you ever heard of "psychic wage"? Southwest Airlines has historically run on it. Herb said:
Our recent most CEO has changed this. Right now, at Southwest Airlines, it's the shareholders who come first. It is evident in almost every aspect of our operation, and it is very much felt primarily by the frontline employees. One of the selling points of our airline, according to the management anyway, is that we've never furloughed. I'll let one of the 1221 comment on that, but bottom line was that this was the company's opportunity to shine, and boy did they blow it...
So right now... it's FUPM. I want the industry-leading contract in every aspect, and I'm willing to go on a strike to achieve it.
Herb was wise. People first will always produce more profits in a customer-facing business, especially one where the “product” is essentially identical between competitors.
I sincerely hope the company (and union) leadership restore what makes SWA unique. It was the reason my company was a loyal customer for our non-private biz travel.
Thanks for the insight.