Originally Posted by
Teamroper
Herb was wise. People first will always produce more profits in a customer-facing business, especially one where the “product” is essentially identical between competitors.
I sincerely hope the company (and union) leadership restore what makes SWA unique. It was the reason my company was a loyal customer for our non-private biz travel.
Thanks for the insight.
Southwest was unique. Back when it was a small Texas airline with a hot pants loving CEO who smoked and drank whiskey. Now it’s a huge company run like every other huge company. In my experience, the people generally are great but when I put on my uniform and go to work, it’s purely transactional. I will provide a very high level of service and sell our product. Im doing it because I get paid to do it.
This pilot group has an inferiority complex because they have been told they are special (see “psychic wage”). Even Delta’s AIP agrees because they didn’t include us in the snap up clause.