Twenty years ago the executives spent their energy protecting the brand. Now they don't.

I've had three Fedex packages left in the grass beside my mailbox in the last six months. If I'm mad about that, and I make a living from Fedex, imagine what the average customer thinks....

When to "Fedex" something means to ship it with no confidence it will make it, we are doomed. Might as well be the USPS.....