Originally Posted by C17B74

The deterioration is sad. Always had preferred Purple, but now Brown, Smile Gray or whatever then USPS in that order IS the home preference. Better half tells me how to order which is a shame in itself but makes sense by the numbers of orders and still a shame that Purple has fallen off the radar as customer loyalty only goes so far and is a proven historical based aspect in most industries. One does not gain customer loyalty overnight or by one successful shipment. Repetitive Excellence has slowly disappeared in many industries…

*Being part of an outfit that might be an “other partner” at a tiny level we do get Purple discounts on shipping. Even with using a cheap pilot mentality at some point it’s just not worth getting our kicked around inbound items anymore. Will pay for good service as y’all don’t pay for garbage either.