Originally Posted by Lewbronski

Why has this winter storm hit SWA so much harder than any other major US airline? Currently, SWA has cancelled 59% of today's flights. Spirit, the next highest major US airline on the list of cancelled flights, has axed 15%. Delta, the next highest of the Big 4, only 8%.

IMO, SWA's culture is broken and has been for at least the approximately 20 years I've been here. Despite all the BS lip service about "luv" and "cohearts," it has always only been merely a psychological tool to extract lower costs from labor. The corporation doesn't want to hear from you and it definitely doesn't want to help you or your family if it costs it a penny more than it absolutely has to spend.