Put this on another thread, meant to post it here:
We still communicate fuel loads with bungee cords and plastic tubes and verify it face-to-face, because it saved two minutes thirty years ago. Pax counts are electronic and all the ops agent has to do is verify with the FAs, but we use napkins. We already have the systems in place and operating to discontinue those and many other antiquated procedures, but we’re SWA.
We have the ability to use electronic releases with all crew names on them and sign for the flights via ACARS, but again, SWA. And so many other changes can be implemented as we already have much of the IT in place but we just can’t pull the trigger.