Originally Posted by
fasteddie800
Most pertinent to the above discussion though, was the ever-present attitude of: "We're SWA, we know better, we don't need expensive IT contractors, we can make it better with some good ol' elbow grease, Texas know-how, and good-ol-boy gumption."
One of those things that saves you tons of money, right up until the point it doesn't.
Pretty well said, IMO.
In a text to a fellow SWA pilot yesterday, I said the problem with SWA, IMO, can be whittled down to one word: "TEXAS!!!"
You did a good job of explaining what I mean by that. There are some good things about the TEXAS!!! thing but, IMO, they're outweighed by the blinding hubris that goes along with it.
The only other thing I'll add is that the TEXAS!!! problem isn't just limited to our IT infrastructure. It permeates everything.