Originally Posted by Lewbronski

Pretty well said, IMO.

In a text to a fellow SWA pilot yesterday, I said the problem with SWA, IMO, can be whittled down to one word: "TEXAS!!!"

You did a good job of explaining what I mean by that. There are some good things about the TEXAS!!! thing but, IMO, they're outweighed by the blinding hubris that goes along with it.

The only other thing I'll add is that the TEXAS!!! problem isn't just limited to our IT infrastructure. It permeates everything.