Originally Posted by
at6d
I can offer one example—the epic fail of the Crew Buddy replacement. Here we had a SWA pilot that developed a 100% user friendly interface at a reasonable subscription rate. It had pretty much all the extras needed (including destination weather, hotel info etc.). Company was rumored to be in purchase talks and then backed out. They allegedly stole some tech (wasn’t copyrighted so whatever) and came out with a poor functioning app that is totally a sub-par product probably the summer project for an IT intern.
This is the mentality.
What about the weather meltdown from about a year ago where we couldn’t get a release because an Amazon cloud feature failed? Really?! We have no FAA weather backup?
Seriously? As a corporate pilot I had way more resources to get a flight out by myself.
This is a fair take on why SWA management failed to implement a solution that could have prevented this, but not an example of the available solutions lacking the automation capability to not lose thousands of pilots. In fairness, what you identify is far more important, the root of the issue if you will.