Originally Posted by
FollowMe
This is a fair take on why SWA management failed to implement a solution that could have prevented this, but not an example of the available solutions lacking the automation capability to not lose thousands of pilots. In fairness, what you identify is far more important, the root of the issue if you will.
Its exactly the root mentality. SWAPA has been all over the company for years about tech “debt.” It’s about saving the money And paying dividends. A blood priority mentality if you will. We apparently still can’t process ticket purchases made in Canada because of the tech debt.
They want to pinch the pennies until the sh!t hits the fan and then end up upside down in the cost.
Pride comes before the fall. Again.