I don't disagree, but I'd like to see the quote in context. AW comes from network planning, and all of my conversations with him have always been about route planning and optimizing the schedule for when airplanes go out. He may have been talking about that.

If he was talking about our crew scheduling systems, I agree, he's got some serious splainin' to do, because that would REEK of SWA exceptionalism.

Bob Jordan doesn't get a similar chance to explain. He das VP of Technology. No excuse.