Originally Posted by e6bpilot

It was an operational problem made worse by software that couldn't keep up. When they attempted to switch to a manual process, the people also couldn't keep up. They tried to solve the problem by bringing in more people but by that time they had screwed up the operation so bad they basically had to shut down and restart. I think their current plan is to stop the bleeding before they get to the point where the current IT gets behind.
There is an outside consultant doing a post mortem right now. I am cautiously optimistic that the new management will use that as political leverage to accomplish big infrastructure upgrades. The meltdowns keep getting bigger and bigger. That trend is concerning. If the board doesn't do something to solve it, investors will start looking for change. That will make the board, who are basically a bunch of fossils collecting a paycheck for their wise counsel, very concerned.