Originally Posted by
Lighteningspeed
To get these types of customers back, airlines would have to drastically improve their services and treatment of passengers. For instance, first class meals served at most major airlines are usually not good, though good may not be the word I had in mind. Interiors of their jets needs great improvement for comfort.
j
How about when the customer 'was right' instead of the post-9/11 way that FAs treat passengers. Basically, if a passenger even disagrees with something a FA says, the FA can claim some sort of disruption and have some federal agency at the gate waiting when the plane lands. I do understand the need to empower the FAs to some extent. I also think that the caliber of passenger has gotten bad. On top of both of those, I believe people act the way they are treated, and right now, passengers using airlines feels like a cow headed to slaughter throughout the entire process; up to and including the actual flight. If there were some level of respect given to the passengers, I think many would act more reasonably.
When the Navy is not paying the bill, I only fly first class (VERY RARELY DUE TO PRICE). I feel like I am treated in first class the way I was treated in coach 15 years ago.
Of course, the primary reason I do not fly commercially more than about 1 time per year is that I would rather go to the dentist than go to an airport.