Originally Posted by
milky
j
How about when the customer 'was right' instead of the post-9/11 way that FAs treat passengers. Basically, if a passenger even disagrees with something a FA says, the FA can claim some sort of disruption and have some federal agency at the gate waiting when the plane lands. I do understand the need to empower the FAs to some extent. I also think that the caliber of passenger has gotten bad. On top of both of those, I believe people act the way they are treated, and right now, passengers using airlines feels like a cow headed to slaughter throughout the entire process; up to and including the actual flight. If there were some level of respect given to the passengers, I think many would act more reasonably.
When the Navy is not paying the bill, I only fly first class (VERY RARELY DUE TO PRICE). I feel like I am treated in first class the way I was treated in coach 15 years ago.
Of course, the primary reason I do not fly commercially more than about 1 time per year is that I would rather go to the dentist than go to an airport.
Therein lies the problem --too much empowerment by F/As compared to pre 9/11 , its as if this date gave them the green light to treat pax the way some of them do and before i get flamed .Go back to before 9/11 and think about the differences in F/A,s attitudes.
If they had treated pax this way back when I was flying pax a/c in the 80,s they would probably have been shown the door.
By the way you do not hear much about air rage aboard a/c these days do you?hmmmmmmmmmmm.
We hope you have enjoyed your flight aboard cattle car airlines!