Originally Posted by LJ Driver;[url=tel:3618138
3618138[/url]]Yes. This very event happened to me. My wife’s father was exceptionally ill. I requested PS for my family of four to travel there. The company “bought” the next 4 days of my schedule, which was about 24 hours. He then passed away while we were there. The company bought 4 more days, we stayed for all the arrangements and then they offered PS home. No sick time used.
The CPO, FODM, and everyone else involved bent over backward for us. Somehow even the gate agents and FAs on our flights home knew that we were traveling on that specific kind of PS ticket and treated us like royalty. Absolutely a class act by our company. United isn’t perfect, and I’m sure the CPOs are each different, but EWR earned some serious gratitude with my family and I last year, and I remember that every time I start to get froggy about certain things here.
A bunch of years ago I was in Tampa on a layover when my neighbor called to say my wife was really sick and they were taking her to the hospital and would watch my kids. I immediately called the FODM, and the fastest way for me to get home was to operate the next leg to EWR and they would PS me from there. I said that was fine, I can compartmentalize it for the flight.
We took off out of TPA and passing though 10k’ we we’re cleared direct KEWR. From FL!!!! I can only imagine that someone in the NOSC was told something and worked a drug deal with the FAA/ATC to get us there as fast as possible. It was the middle of the morning too, in the summer. Try getting direct to anywhere up and down the east coast on a clear summer day!
As we pulled into the gate a CSR met us, grabbed me and took me down to one of those Mercedes we used to have for the big customers. They drove me across the ramp to the flight that was being held so I could catch an earlier one. Took me up to the jet bridge and put me in a FC seat. Total time from phone call to me getting home was like 9 hours.
As much as we bicker, when the feces it’s the circular air manipulator this company is top notch in taking care of their own and I’ll never forget that.