I’m sure they’d love to. But introducing that change and distraction into what already promises to be a miserable operational debacle this summer just doesn’t seem feasible, even for this out-of-touch fight ops mgmt team.

ironically, what’s going to hold M+ back is not the half-baked front end. They’d be just fine making us struggle with the current mess right now, if they could.

It’s entirely too unreliable to be the sole source flight plan. We can only hope that there are adequate UI improvements—monumental UI improvements—while they’re trying to fix the back end.

I just don’t understand how this development team convinced themselves M+ was ready for prime time. Seems to be a microcosm of the culture problem at Delta. No one wants to tell the emperor he’s naked. No one wants to take accountability and say “boss, sorry we missed our timeline, but it’s just not ready.”

Sheehan pretty much admitted M+ isn’t up to snuff in his “we’ll do better” memo from a couple weeks ago. That’s the closest we’ll ever see a Delta manager get to admitting a mistake.