I shouldn’t have to volunteer to get a timely resolution. That’s why I pay dues money. Expecting results isn’t a crazy notion. I agree, however, this is caused by delta but if we do not adapt to the changing landscape we WILL lose. I have also volunteered to volunteer and have been turned away. Stop using that as a go to argument, they don’t want volunteers, they just want the ability to complain about it when you call them out.