That's kinda what I was getting at. They're the flight engineer of the ground ops department -- a relic of a bygone era that could have been replaced with computers years ago. I agree with you -- combine the position with CSA, with an added bonus that we'd (hopefully) no longer be waiting for our ops agent to park the jetway. Any agent should be able to meet any arriving airplane to get the turn started. This would have the added bonus of having more CSAs available to help our customers during our monthly meltdowns...