Honestly they don’t care. Never have and never will. They don’t care if wifi works. They don’t care if the overhead bins are too small. They don’t care if power outlets are not installed. They don’t care if they lose bags. They don’t care if we arrive late. They don’t care if employees are ****ed off. Management does NOT care. They are beholden to the great shareholder of the sky, they have taken Maximizing Shareholder Value to a whole new level.

The real ****er is the customers are still flying us…if those morons would wake up and stop booking tickets things would change quickly around here. But nobody has ever gone broke underestimating the stupidity of the American public…..