Originally Posted by bay982

I like it.

I’m tired of apologizing to pax for preventable poor performance, it’s embarrassing. Also, the regulations as proposed seem very fair. AND this is a NPRM, so an actual reg is easily many months away. There’s plenty of time for management to fix ops to prevent gross delays. Doesn’t seem like a tall order the week after everyone reported very strong Q1 demand.

Selfishly, it would quite possibly make my life better, I’m also sick of hours long delays, reroutes, and minimum overnights.

Seems to me that airline execs have made the implicit decision over the last year to not really care about customer satisfaction, because hey, where are they gonna go in this seat constrained environment? I know you guys care deeply about safety, competence, and being on-time. Wouldn’t it be great If management cared about the quality of their product too? Would be nice to have pride in my employer.