Originally Posted by
dragon
OK, remind me who we all pay? ALPA
I know that SC work is not easy but in the recent past we were able to call and speak to a person in the bull pen who used to be a scheduling supervisor. They were a wealth of information and I learned so much from them, now we have no direct link to the people we pay except thru an APP.
They're a bunch of items in play here but have you tried to call CS recently? Just to call in sick or well (would be a nice place for an APP) can result in long waits on hold. Additionally, we are in a perpetual self-inflicted IROP which exasperates the wait times.
I agree we should all help ourselves, but how many times have you been blatantly lied to by CS either because of lousy training on the PWA or because they came from the regionals and are used to brow beating the pilots.
I end with ALPA takes our money so we should expect a bit more than what we are currently getting.
This too. At the end of the day, ALPA is a business with paid employees. We pay plenty for ALPA’s services.
If the line to get into your restaurant consistently runs out the door and wraps around the block, you don’t tell your customers to try eating somewhere else first and come back only if you’re still hungry (especially when they’ve already paid). You expand and hire more staff as necessary.