They understand the value in operational performance. Why chase pennies and lose dollars. I firmly believe SK over hired pilots on the basis of “growth”, but knew in his back pocket he could drag pilot negotiations past the summer with little repercussions dealing with staffing issues due to upset pilots.

I also saw on FB you still got pilots handing out their United business cards to first class passengers and giving welcome aboard announcements using their full names. So it looks like the fairytale growth story while cheating you out of QOL and pay is working.