Originally Posted by Mikebb

From an NOC employee’s perspective, this is the largest issue too. Front line employees are giving their feedback about the host of issues, yet the manager level is diluting/not reporting 80% of issues when reporting up, and the problems the VP level does know about are totally covered up and all is peachy when reporting to their leaders.

VP SL and BW were asked in a quarterly luncheon with HDQ folk last year what they thought the largest issue with SWA was. Their answer? The unions and their anti company attitude are the biggest risk. They also mentioned that attrition has gone up yes, but everyone who leaves SWA seems to regret it.

The level of arrogance and exceptionalism is just crazy. I really don’t understand the company’s lack of ability to have accountability. There needs to be thinning out of 90% of the management ranks and a “reset” in order for this to be fixed.

The one thing SWA has going for it is the company has hired a good chunk of people at HDQ who have company kool aid attitudes and will bow down no matter what.