Originally Posted by spooldup

I too want to make this my career, but the fact I am forced to "tune out the noise" when I am at work and just get in the cockpit and fly while our contract gate agents treat people like crap, company treats people like crap, and the last line of defense is supposed to be "smile more"? thats horrific... Im basically giving myself another year to see what happens, probably until the next contract, if we get a subpar contract or things don't change around here, I will be gone as well. I am more than happy to give my next 25 years to another company.

I want to enjoy this place, all my friends say it is a great model and company message. But then say the only thing holding it back is how the gate agents treat people and how the company treats people. Southwest was successful for a reason, now look what has happened to them. All of these other airlines are successful because they treat AT LEAST their passengers well. But when you treat both passengers and employees badly. Im not sure, but it surely isn't "delivering low fares done right.".