Originally Posted by
Mitch Rapp
Respectfully, how much is the “goodwill of the pilot group” worth though? I agree with you that Kirby has lost a lot of not most of the pilots. But what does he care as long as the planes are moving on time?
Because of the out dated RLA, we are severely limited.
Yeah, this is the problem. Pilots perceive the goodwill of the pilot group to be incredibly important, but it’s not really that important to anyone outside the pilot group. It should be, for the intangibles mentioned above, but it isn’t. The pax couldn’t care less, they find a lot of the “above and beyond” customer service stuff from pilots annoying anyway (until we divert and then they care very much).