Originally Posted by
TurboFanMan
Serious question here folks. The metrics show exactly how poorly this airline is run. Now I understand the importance of turning a profit. Turning a profit is at the top of the chain if not the most important part of the business. However, how does someone like BL still have a job when you look at the metrics? What exactly is it that he does? I think this management team has run its course. They are not capable of running an airline of this size. The metrics is the proof in the pudding. So when are we gonna see some accountability for poor job performance in other areas than just money? Are we dealing with the good ol boy system here? I assure you there is executives out there that can make money and run a timely airline at the same time.
Thoughts?
If you look at timelines.. This is about the time when Spirit hired Disney to help with Customer service training.
Frontier has such a good product and I am told that by my friends, they love the tails, the brand, and everything except the poor performance and gate agents.
We could be a serious money making machine if we fixed those issues.