Originally Posted by BiffleBalls

We haven't be been looking at our operation from our passenger's perspectives. We did exactly what Spirit did as you mentioned which was basically say, "If they want low fares they might have to suffer an undesirable experience." The idea that it took this long for Barry to figure out that our passengers are often p!ssed off and miserable is ridiculous. The posters and emails that I see in the training center that say stuff like "Build the brand" and/or "Be excited about our brand" have been a complete joke. The whole bag bounty rip off was the last straw for me. The idea that it took management this long to figure out that our passengers were being ripped off and abused shows how completely out of touch they are with the operation out on the line and how dumb their assertion that, "People will get used to" being ripped of by our gate agents. What I can't understand is why our pilots participate in these idiotic policies, especially when it comes to APU usage. Leaving people to sweat it out on hot aircraft because the company tells you not to use the APU is total BS. Air is rarely hooked up and is often not the temp we need or broken. temperature probs are a complete mystery to most and often torn out of the jet bridge and missing. Our ramp personnel are always training new people and some are not the swiftest cats, so I taxi in with the APU running for their safety. Also,it is too easy in this day and age to figure out when your aircraft is leaving via Flightaware et al. Don't leave passengers and flight attendants and passengers sweating or freezing, it's uncool...