Taking issue with the Vice Chair's opinion above; this is the kind of arbitration where the change from past practice and testimony would have carried the greatest weight. Even so, had we lost it is unlikely a mediator would have found this kind of virtually open-ended (8 hour and a year from now reporting) remedy. We could have asked for much more visibility into coverage, and requirements to force coverage of trips, and tied the IA to the 2 hours or less that had been used for half a century; as well as a much tighter timeline on reporting. The mediator would not have understood or cared about the company's IT argument.