Baker Aviation Update
June was the third consecutive month of profitability for Baker and the projections for July will make it four in a row! Well done.
Everyone speaks about “excellent customer service” but who talks about “excellent broker service”?
After all if phone calls aren't returned, not letting the broker know a flight maybe delayed so the broker can do some planning, blowing off an update on the catering ETA or a million other details which brokers often times demand of the sales person in charge of their flight, brokers can and very jaded for a reason. The reciprocal can be said for sales persons dealing with ungrateful brokers. How to break that cycle?
I believe Baker has one of smallest (6) sales team for a 135 operator , but most effective at giving great customer service to these very important people in the business. That has served Baker Aviation well. I watch them in action several times a week and they get regular kudos from brokers praising not just pilots but the sales people…believe it not, even when a plane goes AOG! This results in brokers returning to us to book trips for their clients. If we don’t have butts in seats without creative, tetris masters (which includes our CEO whose sales regularly), none of the pilots would have a job
We just concluded our refurbished 2 day indoc with 5 new hires and a news Sales/Dispatcher. Here’s what they ezperience:
1. Tim Livingstone, taking everyone out for a great steak dinner at Cattlemen’s in the FTW Stockyard district.
2 . How Baker optimizes trips E/W long hauls
3. history of the company’s rise from near bankruptcy to profitability
4. Innovative Mx methods that allow BA to be in the Mx preventive mode vs Mx reactive mode in maintaining a fleet that flies on average 150+ hrs per month on a X fleet that is no different in age from other typical fleets
5. Saw the financial numbers of a typical PIC gross annual salary in excess of $220K fly averaging 750 hrs annually
6. No X sim shortage for Baker. We have a
guaranteed 2 week bloc each month from Flight Safety. That happened because our CEO solved the problem himself and now has a one of kind contract with 142 school for slots.
Strong reviews from all 5 plus dispatcher. The credit goes to a lot of the briefers obviously but much of the impetus and ideas came from our current pilots who responded with loads of topics and ideas that needed to be included in the revamped model. Kudos to those folks toward making things better. Well done Team Baker
Baker isn’t for everyone. We’ve had people leave for various reasons and that is fine. Not every shoe fits that you try on…forcing it on doesn’t make it feel better for either party.
Hrs of New hires:
- Skill bridge 1500+
- All 91/135 11,000 total, 700 X time
- 1500 total, 2nd 135 gig, 200 X experience
- 3300 total, Regional 121, part 135
- 33,000 hrs, Retired 121 multiple corporate jet types
What they all had in common appears to be a strong desire to finally be somewhere they are part of team, are going to know others will be working as hard as they are and leadership is going to be true to their word.
That’s our contract with them and they have signed up for that. We’re excited to have them and continue to bring their skill sets to fruition.
if interested shoot me an email at
[email protected] with your resume or give me a call
We are hiring for Oct and Nov sim training slots
Roy “chase” White
Director of Operations
Baker Aviation
Lets “Rodeo”