Originally Posted by
spooldup
EVERY single one of my friends says they would fly Frontier all the time if we operated better(on time, less cancellations, no 4hr delays every day) and had better customer service. They love everything about us. But between yanking people's money for bags willy nilly, gate agents who treat customers horrificly, no phone lines, canceled flights, and poor management of just everything, it is a mess.
If this place ran smoothly and the company just put a little more money upfront, our product would absolutely skyrocket. There is a reason Southwest is as big as they are, look what happened to them in recent years with their decline in their original "plan".
So, what you are saying, is the following needs improvement
On time
Less Cancellations
No 4-hour delays
better customer service
no phone lines
poor management of everything
(besides that, "they love everything about us" ---- what is left? painted tails? the onboard food? fast cabin wi-fi? )
Barry operates under the Wal-Mart rule. It simply does not matter if 20 customers step on spilled slurpees in Aisle 4, or find out that their twin-pack of Oreo Cookies is out of stock, and storm out of the store in disgust. It just does not matter.
10 minutes later, 20 more customers will walk in.
Frontier, like Wal-Mart, is never going away. However work is needed in the pilot pay front, and yes, general company management needs improvement.