Originally Posted by
spooldup
Just because they had record profits, doesn't mean their on time/cancellations/etc were perfect... Ours are way worse, but we can't act like the legacies are just immune to any issues we also deal with (ours just hurt more because of our poor ops in the first place)
At the end of the day, profits pays the light bill. Not the other way around. Flying a half-full airplane with "on time arrival" and "happy gate agents with a smile" is warm and fuzzy but means nothing if there is no profit.