Originally Posted by
dracir1
https://www.reuters.com/business/aer...it-2023-09-21/
The issue isn't the model, it's the the way its implemented. Sooner or later, customer service HAS to be considered. People won't fly your sh!tty airline forever no matter how cheap the tickets are. SWA started out a LCC - people laughed. Pilots ridiculed other pilots who went there. But they built up a very loyal customer base through "down home" customer service. They are no longer low cost anything but continue to have load factors that sustain them.
It's not hard...
100% agree. Either Barry doesn’t get it or doesn’t want to get it. The airline business is very customer service oriented. A passenger will return even if their flight was canceled, but they were treated well and respectfully rather than they got to their destination were kicked in the balls, thrown down the stairs and their luggage tossed in the street. (Figuratively of course)