Many of the issues plaguing Spirit cost very little to fix and have been a main point of contention with passengers; service.

Nobody shows up to a Spirit flight expecting 5 star service, but we treat our passengers like crap far too often:

FA having conversations with themselves during boarding, texting, literally sitting in the front seats.

No gate agents to answer questions because the one we have assigned to the flight it standing over the FAs in the plane, waiting to allow boarding.

Attitude. Just way too much attitude from front line employees; no smiles, just attitude.

Still filthy planes. Mainly because there is no oversight or standards on what constitutes a plane that’s clean and ready for passengers. Many of our lavs look like music festival porta potty, and that’s after they “clean it.”