Originally Posted by
CincoDeMayo
Many of the issues plaguing Spirit cost very little to fix and have been a main point of contention with passengers; service.
Nobody shows up to a Spirit flight expecting 5 star service, but we treat our passengers like crap far too often:
FA having conversations with themselves during boarding, texting, literally sitting in the front seats.
No gate agents to answer questions because the one we have assigned to the flight it standing over the FAs in the plane, waiting to allow boarding.
Attitude. Just way too much attitude from front line employees; no smiles, just attitude.
Still filthy planes. Mainly because there is no oversight or standards on what constitutes a plane that’s clean and ready for passengers. Many of our lavs look like music festival porta potty, and that’s after they “clean it.”
My personal favorite after n JS'ing on a Spirit flight once was gate agent showing up at podium 30mins prior to departure, announcing that there is "something wrong with the airplane, y'all" and then promptly excusing herself behind the gate door for the next 30mins while everyone is at gate wondering if the flight is cancelled, delayed, what did she just say, etc.....
Also reminds me of the Ebola (highly contagious) scare of the Obama years and it was disclosed that an Ebola infected nurse had flown to a wedding aboard a Frontier plane, but it was not disclosed until two days later. Frontier put out a public announcement that proclaimed, "no fear public, EVERY Frontier plane is thoroughly cleaned after each leg so any potential Ebola virus had surely been eradicated"...... anyone in the industry was thinking, sure!