Originally Posted by
ZapBrannigan
oh crap. What did you do? Get a code from the NOC chief for everybody to use? Or barricade the door and let the FAs fight off the pitchforks and torches?
Didn't have any concrete answer to give them, but suggested the FAs tell the pax to email customer service during or after the flight about a refund for one of the segments. One family of four said it was now a $64 purchase instead of $32, and they were rightfully upset. Hopefully they got refunded the second charge; not their fault sold a full oceanic flight out of Vegas on a 115-degree afternoon.