Originally Posted by
House of Usher
I have a sneeking suspicion that part of senior management's pay and/or bonuses are partially based on NPS.
Your pay is entirely based on people choosing Delta over other air lines. It is a lot harder to get new business than it is to keep current business. I don't care what you do personally, but you need Delta to survive and thrive. I don't. Every little bit makes a difference, but I'm sure you'll be ok.