Originally Posted by
House of Usher
I'd rather see his focus be upon taking care of the pilot, who'll in turn take care of the customer.
Just my 2 cents
This 100%! Oh, you're spitefully interpreting the contract to "show the pilot group who is in charge?" I mean, just look at what they did with regards to arrival meals. It's NEVER been an issue until we signed the new contract. Now it's, "the contract doesn't say it so, guess you're out of luck!" If they want to be vengeful children, I have no problem returning the favor.