Originally Posted by
Planetrain
NPS is important to all of us who want this place to last and remain a revenue premium powerhouse. If you see how our most profitable customer has shifted from the *vanishing* business traveler to boomer/karen-with-the-cash premium leisure traveler, you would recognize this is important to all of us.
I recognize the value for sure. Which is why I know how harmful PB is to our continued success…and why the anti-pilot contractual interpretations and foot-dragging have to stop. It used to take years or even decades to develop a significant and appropriate disdain for management. Now we have new hires immediately being exploited, lied to, stolen from and disrespected en masse. The well is being poisoned for extremely short-sighted “cost control”, when the actual long-term effect of this behavior is terribly destructive.
If I were a competitor, the first thing I would wish for after we passed this latest contract would be that some unlikable fellow like PB would lie/cheat/steal and “reinterpret” to “save money”. I didn’t stop going above and beyond because I don’t care about our long-term performance but because I realized management does not.
Plenty of newbies wear their rose colored glasses - at least for a while. Plenty will also fly with Trip and sip from his kool aide chalice. But most of the pilot group is wise enough to see what’s happening. And when company policies and “interpretations” have such wide effect, the odds that each individual will be negatively affected by wage theft, sick leave harassment, etc, go way up. In a few years at the rate the company is simultaneously hiring and violating the contract, we’re gonna be just like American. If you have friends there, you already know how much we don’t want that.