There is a website jobs.aa.com for non-pilot careers at American. You will have a profile on that website as well as pilots.aa.com. The "jobs" website will be limited to your address, phone number, etc. The "pilots" website and application is where you'll attach the documents (LORs, Medical, ATP, Drivers Licence, etc.) The "attachment" tab was problematic in October, and seems to still be the case. When I had my virtual interview/screening with HR, my documents were still not getting through to the hiring staff. The HR rep asked me to simply email the documents to him while we were on the call. He then uploaded them. When I arrived for my interview, there was STILL one document that was left no uploaded. So they scanned the hard copy while I was present.