Originally Posted by
Stayontarget
I agree we need to work on the revenue. I was hoping for NKs big front seats and WiFi along with a large fleet size to help with frequency. Unfortunately I also believe the exceptionally bad cancellation rate or overall performance didn’t do us any favors over the past summer. If people can’t trust an airline to get to a destination and back they won’t use you. Price is no longer the main concern. JB, NK, and F9 are consistently at the bottom of performance and also pretty low on the profitability scale. I don’t believe that is a coincidence.
I buy tickets a few times a year and will never buy on spirit or frontier. Even if it means I have to connect on a legacy. You never know when you will get there on the ULCC plus you have to sit with the absolute scum of society, and the airport experience is almost always chaos. It’s terrible from start to finish. Wait forever for bags on top of it. My legacy iPhone apps know ive landed before I do and even give me walking instructions to the next gate. The other passengers on the flight have showered prior to showing up, and the agents aren’t screaming in some sort of hood language at the customers.