Originally Posted by
killbilly
that really sucks - sorry to hear it.
if you decide to try again, I’d suggest clearing your browser cache and starting over, or possibly using a separate browser/profile just for this. There are a lot of quirks with this stuff that often get solved that way.
Good luck!
Good advice and about browsers: the internal JetBlue web stuff works best on Safari, with Chrome running a close second. Try using one of those two and yes, do clear out your cache and (I will add) site setings before restarting. Good luck.