Originally Posted by
navigatro
when you are on hold, the microphone on your phone is still live and the line is still being recorded.
So if (for example, while on hold) you say something disparaging about the scheduler, it will be heard and recorded, and you could be disciplined.
BTW pretty much all companies/customer service phone lines operate this way.
This is why it’s critical to hit the mute button and leave it on until the scheduler is talking again. That way you can give healthy commentary to how you are getting screwed while you wait for the scheduler to find his ass with both hands.