Originally Posted by PeakEGT

Definitely always coming to the table finding someone or something to blame for their lack of leadership. The headwinds in the Latin market are based on how we treat our customers down there. Delaying them to the next day or even cancelling with no rebooking options. Even till this day I’m getting tail swaps on perfectly good aircraft. Reason being to get another flight out which is already delayed, well now they just delayed an additional flight and every subsequent one thereafter. Then hammer us with on time performance is key?? They do it to themselves.