Originally Posted by
JayRalstonSmith
Yeah, because no airline has made money with good customer service and being on time/reliable except every other airline
They do all that and a bit more. Don’t get me wrong I’m rooting for us, but legacies have assurances in place when things go awry. Be it endless rebooking options. We rely on the leisure market and these individuals expect to get to their vacation at a certain time and day and when someone from BDL to SJU missed their flight and their cruise, guess who they’re not booking next time? even if they got a smile on their way out the door.