Originally Posted by
Warhawker
As a new hire myself, I 100% agree with what this CA is saying. I came from Lincoln Motor company, and they know customer service. I was shocked how many opportunities we had during IOE to keep passenger informed. A simple 10 second PA "Hey folks, from the flight deck just a quick update, we have about 8 airplanes ahead of us, and they are spacing everyone out for the weather. We should be up in about 10 minutes or so." If not for the company, I'd do it out of basic customer service. I'll walk people to a gate if it's on the way - and be sure they know I'm with Frontier.
Go ahead and tell me it's not your job - that's fine, you do your thing. I'll do mine when I'm in the left seat, at F9.
and that is exactly right.
Your job is in the
left (or right) seat.
Not At the Gate agent podium
Not downstairs throwing bags to "help out"
Not being the hotel desk coordinator
Not being a flight attendant or playing look-at-me with PAX as your audience
Not being the Prospect wheelchair guy
Why should Barry:
- Hire/employ full company owned Gate agents and baggage handlers, system wide?
- Identify and repair infrastructure and system inefficiencies, such as mega-base cities (MCO) rampers who are nowhere to be found when you taxi up?
- Why should he? You are doing it for him. You are doing all of it, playing the role of three or four employees.
You are the self-checkout line at Publix. Publix sells YOU full price groceries, then YOU walk over and self-check out, self-bag-it, saving Publix the cost of workers, insurance, training, etc.
Good on you little feller !
If we all did our OWN jobs, properly, the airline would run much better