Originally Posted by dracir1

ProperMike,

Bro, I love the enthusiasm. I really do. We all do I'm sure.

But you've got to remember a few things here...customer service is EVERYONE's job. If others don't do it, you can't make them and you aren't helping the company by going above and beyond. You may be placating a few passengers on a few specific flights but depending on your actions, you could be enabling others to do less. If you get the reputation at your base, when gate agents see you coming they may come to expect you to make your announcement and they not have to make theirs.

Second, not only are you fighting a losing battle, you are endangering the livelihood of your fellow pilots by possibly setting a precedent that you alone are willing to uphold. Imagine if management gets wind of what you're doing and decides to make it policy for everyone (this has happened before). Additionally, I'm sure in your announcements and additional service that is seems like everyone is appreciative but I will tell you that if I'm in the back of the plane or gate area and you make an announcement every 5 minutes saying the same thing over and over (with no real info/update), I'm gonna tell a FA to tell you to shut the F up while I get some sleep. There is such a thing as being annoyingly polite.

Most people want to hear that you're sorry for how things are but EVERYBODY wants the situation remedied as soon as possible w/ as little fuss/involvement as possible. Instead of doing others jobs, why not encourage them to do theirs. Explain how it's such a nice thing when they help you by doing so.

I don't want you to get bitter from this or decide it's hopeless. Balance is the key - don't be non-existent but don't be overly persistent. You alone shouldn't feel like you need to try and counteract all that is wrong at F9. You can't and you will suffer (mental health wise) way before putting the slightest of upticks in the F9 reputation.